FAQ

GOT QUESTIONS?

WHICH ITEMS ARE AVAILABLE AS SAMPLES?

Samples of all custom palette options may be requested to provide peace of mind about your color selection. Each palette assortment consists of the exterior bookcloth, interior endsheets, text sheet, translucent patterned sheet with matching envelope, and complementary wax seal and ribbon. There is
a nominal charge of $10.00 for this service which will be credited to your first order. PLEASE ORDER SAMPLES HERE.

WHEN CAN I EXPECT TO RECEIVE MY SAMPLES?

Sample orders ship within 3 business days from our studio outside of Philadelphia, with arrival times dependent on your location. 

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

For custom vow books, please place orders at least 8 weeks before your wedding date to allow ample time for the creative and fulfillment process and to write your vows in the book.  

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Custom Orders will be created and shipped within 2-weeks.
Please place custom orders at least 8 weeks before your wedding date to allow ample time
for the creative and fulfillment process and to write your vows in the book. 

Ready Made products ship within 2-business days.

 

All orders are shipped from our studio outside of Philadelphia and delivery times vary depending on your location. 

CAN I RUSH THE ORDER PROCESS FOR A FASTER DELIVERY OF MY ITEMS?

Due to the quality controls built-in to our process, we regretfully cannot offer rush orders at this time. The design, production and packaging of your order require a minimum time frame designed to ensure that the final product exceeds your expectations.

MAY I CHANGE MY ORDER ONCE I’VE PLACED IT?

It’s ideal to make final selections for your handcrafted books when placing an order through our website. Once an order is placed, change fees apply to specific adjustments made to your design and/or paper selections. Style changes (e.g. changes to color palette, style changes) will incur additional fees - 50% of item cost. Costs will be invoiced and must be paid prior to the shipment of your order.

WHAT ELEMENTS WITHIN THE STATIONERY ARE CUSTOMIZABLE?

Within our custom vow book designs, the paper selections (color palettes) are available in ten options. All other elements are fixed. 

CAN I MODIFY THE SIZE/DIMENSIONS OF ANY OF YOUR ITEMS?

We are unable to modify our items to custom dimensions as our production process has been designed specifically for our established item sizes. 

DO YOU OFFER CUSTOM DESIGNS ASIDE FROM WHAT’S AVAILABLE THROUGH YOUR WEBSITE?

Our design services focus on the carefully curated collections presented on our website and unfortunately we are not accepting other requests at this time. Your feedback is always welcome, though, so please let us now what you’ d like to see offered in the future.  

WHAT MATERIALS DO YOU USE?

The Art of Etiquette sources the highest quality paper for our production techniques. We invite you to order samples to get a sense of the various paper weights, textures and colors available for our custom line. 

DO YOU OFFER OTHER PERSONALIZED PRINT PRODUCTS?

Why, thank you for asking! We’ re always developing inspired new items and would love you to be the very first to know about them. RSVP FOR UPDATES. 

QUESTIONS ABOUT OUR PROCESS?

Please DROP US A LINE and we’ll be glad to clarify.